Summary

This article explains how to reactivate suspended users. Users are often suspended so the organization doesn't get billed for seats it's not using.

Restoring suspended user access 

Before proceeding, identify your organization's user management experience and then choose the appropriate steps for you.

Centralized user experience

Option One: The user management panel

1. Navigate to admin.atlassian.com and select the organization.
2. Under Directory > Users, search for the user that you are trying to restore.
   Ensure all filters are unselected in case the filter is set to show only active users. If it is, you might not be able to search for the affected user.
3. Select Restore access. The user account will be restored successfully.

Option Two: The Teams tab

1. Navigate to the Teams section.

2. Select Search for people and teams.

3. Enter the username of the user you wish to find.
   Remember to use the username and not the email address, as only usernames are accepted.

4. Once you locate the user, select their profile picture.

5. Select Manage access. You'll be redirected to the user's profile.

6. Select Restore access below the "suspended" warning to restore the account.

Original user experience

1. Navigate to admin.atlassian.com and select the organization.
2. Select Products (on top menu).
3. Select the site > Users > Site access > Has access to site to turn on site access.
   For the Original user experience, site access is per site.