Raising requests on behalf of customers

Raise a customer request

1. From your service desk project sidebar, select Customer Portal.
2. Select the request type that matches your customer's need. 
3. In the Raise this request on behalf of field, enter a new customer's email address or search for an existing customer's name: 
    
4. Fill in the request details and select Create.

Your customer will be emailed a link to the new request – new customers will also receive an invitation to finish creating a service desk account – and you will be able to continue working on the issue from your service desk queue.

Invite a new customer

1. From your service desk project sidebar, select Customers.
2. Select Invite customers and enter your customer's email address. 
3. Send your invitation and you're done!