Jira Service Management Knowledge Base
Find troubleshooting and how-to articles for Jira Service Management.
Recent articles
- Automatically Set Issue Priority Based on a Number Custom Field in Jira
- Jira Service Management Data Center Knowledge Base
- SLA does not stop if the "Resolution" has been set twice within a workflow transition
- How to increase the Request Participant field size in Jira Service Management
- Jira Service Management Customer Portal is slow for customers
- JSM Agent and JSM Users are unable to search the KB articles from the HelpCenter of Customer Portal.
- Confluence spaces cannot be found while configuring a knowledge space in a JSM project
- How to install JSM on kubernetes using the Helm charts ?
- Retrieve Canned responses in Jira Datacenter from database and REST API
- Adding users to an organization or creating a new one fails with the error sd.customer.organisation.ids.error.not.found in Jira Service Management Data Center
- How to fetch from the Jira database all the JSM Email Requests and their corresponding projects and request types
- Stuck Assets Re-index Caused by Duplicate Attribute Values Removal
- Customer portal throws "This form contains a hidden field that does not have a valid default value configured" when creating a new request
- Notifications are not being sent to customers mentioned in internal comments in Jira Service Management Data Center
- Jira Service Management - How to how to fix common errors when using the REST API end points related to approvals
- "Could not remove the Confluence knowledge base configuration" error while trying to Unlink Old Knowledge Base Space in JSM Project Post-Migration
- Update SLA button in Jira service management does not do any task when it clicked
- Queues missing in all Jira Service Management projects after restart of Jira Data Center / Server
- How to programmatically archive Jira Projects with a Bash Script
- Duplicate Ticket Creation in Jira Service Management DC due to Microsoft's Advanced Threat Protection (ATP) in Dynamic Delivery mode
- How to view and delete Jira Service Management legacy automation through REST API
- Automation for Jira - How to create customer requests on a schedule and share them with groups in Jira Service Management Data Center
- How to delete a linked article when it either doesn't exist or is read-only in Confluence
- When viewing email channels in a Jira Service Management Data Center project's settings, an "Invalid configuration" error occurs
- Bulk updating tickets in Jira service management Data center is slow
- A legacy automation rule action in Jira Service Management 4.20 and above displays "Unknown module: com.thinktilt.proforma.add-on:proforma-jsd4-add-form-action" error
- After the upgrade to Jira Service Management Datacenter, the customise button is missing from the Service Management Customer portal.
- How to bulk delete request types in Jira Service Management
- How to hide request types from Jira Service Management Customer Portal
- Duplicate Objects Created after LDAP Username Modification
- How to disable customer satisfaction programmatically/ using REST API for JSM projects
- Some SLAs are missing for newly created issues in a JSM project
- Request type under email channel are disabled or greyed out
- Issues with Jira Service Management Customer Portal Not Loading
- Creating and linking an Asset object using Automation for Jira via REST API
- Knowledge Base Preview Fails on Customer Portal Due to Content Security Policy Error
- Restricting multiple Confluence spaces linked within a single JSM Project
- How can I use the voting feature in the Jira Service Management Customer Portal with a shared group
- How to add an attachment to a Jira Service Management ticket using the REST APIs
- Links to Knowledge base articles are corrupt after upgrading Jira Service Management Data Center
- How to disable the Share requests with groups feature in Jira Service Management
- Error "This form contains a hidden field that does not have a valid default value configured" when raising a new request from the customer portal
- After upgrading Jira Service Management, requests in the customer portal are missing
- How to get the list of knowledge spaces linked to each JSM project from the Jira database
- Jira Service Management Forms not honoring linked field value
- Hide the Jira Service Management Legacy Automation from the UI
- Error occurs on deleted customfield when migrating Jira projects by using Project Configurator for Jira
- How to disable basic authentication on Jira Service Management customer portal
- Jira Service Management Login-Free portal not working
- JQL search using SLA field fails with "You must have a licensed service project to run JQL queries on SLAs"
- The user picker field on the customer portal does not work
- Failure to connect to Office365 mail box due to AADSTS700003: Device object was not found in the tenant
- How to understand SLA reports calculation
- Import Section of Asset schema (icon keeps spinning)
- Global Mail Settings redirect to HTTP Status 405 – Method Not Allowed
- The "Approval Required" customer notification is using an old field name
- How to prevent groups from being shown on the Jira Service Management portal under the Requests menu
- How to display elapsed time instead of remaining time for SLAs
- Jira Service Management - Troubleshooting why the JSM Mail Handler stopped processing new incoming emails
- Clicking on "Add comment" in a Jira Service Management issue redirects to a new page
- A Customer Notification was sent from an internal comment added to a JSM ticket
- GET requesttype JSM REST operation doesn't fetch hidden request types.
- The JSM Mail Handler fails to be configured successfully when using Microsoft Graph API
- The JSM Mail Handler indefinitely creates duplicate tickets from the same incoming email when using Microsoft Graph API
- How to send a notification to customers when they reply to a CLOSED issue in Jira Service Management
- Understanding why an SLA is paused in a Jira Service Management ticket
- Comment by reporter displayed as another user
- Jira cannot create an issue from email if specific users in CC field
- Maximum search query limit reached when you link multiple knowledge base spaces
- Finding incoming Jira Service Management Data Center mail request from database
- Having Organization Members Details from JSM Database after GDPR Change
- Some users are not appearing in any user picker field when raising a request from the Customer Portal
- How to disable access to the customer portal signup page when public signup is not enabled in Jira Service Management
- Jira Service Management Incoming mails encounter the error getting sender domain from message 0. Error: java.lang.NullPointerException
- Jira Service Management not rejecting or filtering automatic reply emails from certain users
- How to fix Jira Service Management StatusPage stuck load when in configuration
- Jira Service Management customer portal details section appears blank for all issues
- How to resolve slow queues view with high CPU in Jira Service Management
- StatusPage Add-on integration is not working in Jira Service Management
- Steps to Improve JSM Automation & SLA Performance in Data Center
- The error "We're having trouble communicating with the application" is thrown in the "related knowledge page articles" panel
- SLA stop condition "Comment: For Customers" doesn't stop the SLA when an agent adds a public comment (JSM Server/DC)
- The JSM canned response button does not work on the first click and clears the comment field
- How to customize the Customer Satisfaction email in Jira Service Management
- The customer satisfaction survey was submitted several times for the same request
- Comment reactions option is missing in the Jira Service Management project settings
- Jira or JSM mail handler fails to connect to the GMAIL server when using Oauth 2.0
- Monitoring Jira Service Management email channels using REST API
- How to allow comments for a specific project role in JSM
- Jira features not working after upgrade rollback
- The Related Knowledge base articles panel shows a red exclamation mark without any error
- An unofficial way to monitor a JSM mail handler for errors - Adapted to Jira Data Center
- The error "You don't have access to view or create knowledge base article" is thrown in the "related knowledge page articles" panel
- Full Reindex failing with Out Of Memory due to the size of cache net.sf.ehcache.store.chm.SelectableConcurrentHashMap
- Customer Portal loading up blank after a Jira upgrade
- Users unable to change the Language in Customer Portal
- Knowledge Base article viewed from the Customer portal have broken or missing images
- Jira is running slow when database locking in the tables AO_319474_QUEUE and AO_319474_MESSAGE
- Identifying the number of JSM (legacy) automations running in Jira
- How to find the Request Type associated to a Jira issue using SQL query
- Web panel servicedesk.portal.request.panels is not accessible.
- How to process email replies to closed requests as new requests
- All the Requests Types are spinning forever on the JSM customer portal
- Jira Service Management mail handler creating empty comments
- Unlicensed Users in Jira Service Managment are not able to Authorize OAuth Apps
- Request created e-mail notifications of Issues created through Issue Collectors are not working in Jira Service Management
- Comments from emails are added as internal on the customer portal
- A request can't be viewed from the Customer Portal in JSM
- "Cannot find status with id ... Please remove the unknown status from your time metric configuration" warn messages in Jira logs
- How to list SLAs and conditions used with JSM projects
- To get the list of Jira Service Management portal-only customers from the database
- Getting the error "Snap! You can't view this page" when trying to configure Service Management project settings
- The Jira Service Management Mail Handler fails to create request from incoming email with the error "Please check the fields have been correctly filled in"
- 503 error message pop-up on JIRA indexing page after upgrade
- Jira Service Management functionalities are not available
- Webhook stops sending notification to MS Teams.
- Troubleshooting why a user did not receive a customer notification from a JSM request
- The JSM Mail channel creates new tickets instead of adding comments to existing ones
- Automation rules fail with an ERROR status in JSM Data Center
- Notification: "Jira Service Desk is now Jira Service Management" keeps displaying
- REST API to update security level in a Jira issue
- Jira Service Management project Queues and Customer page are showing as blank due to incompatible JSM version
- How to get a list of tickets excluding those with 0 elapsed time ?
- How to bulk recalculate missing SLAs
- Some approvers cannot approve a Jira Service Management request which is in an approval status
- The Request Type dropdown in "Edit Request Type" action in automation rules is missing some Request Types
- Duplicate Approve / Decline button and content in Approval email notification in Jira Service Management
- Some customers don't receive notification with custom templates in JSM
- Reply-to a notification is added as internal comment on a Service Management ticket if the user has Jira License
- How to disable Rich Text Editor (RTE) in Customer Portal in Jira Service Management 4.15.0+
- Jira Service Management workload report not showing user
- How to get SLA Elapsed time from DB in Jira Server and Data Center
- Custom JavaScript to enable web chat in Jira Service Desk Customer Portal pages
- The JSM Mail Handler creates new tickets instead of adding comments to existing tickets due to invalid field context configuration
- Cannot remove hidden Assignee field from request types
- Mail Queue size growing when Office 365 mailbox is used
- SLA is not visible in customer portal in Jira Service Management
- The Jira Service Management request detail page freezes after a request is created when using Firefox or Safari
- Knowledge base articles cannot be displayed from the Customer Portal due to incorrect application link configuration
- Troubleshooting common issues related to knowledge base integration between Jira Service Management and Confluence
- Users are required to log into Confluence to be able to view knowledge base articles from the Customer Portal
- The knowledge base search does not return any result from the Customer Portal for specific users only
- The knowledge base search does not return any result from the Customer Portal for any user
- The Knowledge base search bar is missing from the Service Management Customer Portal
- Unable to search knowledge base articles containing a colon character in the Service Management Customer Portal
- Knowledge Base articles fail to open in Jira Service Management with the error "The knowledge base article could not be found"
- Unable to upgrade Jira Service Management after upgrading Jira Software
- Jira Service Management (Server and Data Center): How to disable the Wiki Renderer in the description field of the Customer Portal View
- Send custom payload option missing from Service Management Automation
- How to view global KB usage in Jira Service Management
- Error when trying to configure a knowledge base in a Service Management project
- 500 error when trying to create a request from the Service Management Customer Portal
- How to check the mail audit log outside of the Jira UI
- A Service Management Request is not visible in the Customer Portal due to a Security Level set in the request
- Webhooks are not sent from Jira Service Management Automation rules
- "Unexpected error" after installing or upgrading Jira Service Management
- How to upgrade the embedded Jira Mobile plugin
- Encounter the error "403 - Forbidden error while loading this page. JIRA Service Desk is not licensed" while loading the customer portal
- Update License type for Jira instances that have both Jira Software and Jira Service Management
- Deleted user from active directory is not synchronised in Jira Service Management application
- How to modify the Jira Service Management announcement banner outside the user interface
- How to notify the creation of issues to users in Jira or Jira Service Management
- Creating new issues from the Customer Portal fails but issues are created anyway in Jira Service Management
- Knowledge base search does not work on the Help Center while it works on project specific portals
- Customer portal announcement failed to be updated
- How to configure a JSM Mail Handler with a shared mailbox using Basic Auth and what are the most common issues?
- Service Management customer notifications for new tickets have a different sender than the project name
- Resolve JSM Data Center Queue Issues
- The Customer Portal is not loading when Jira is running behind a reverse proxy (or Load Balancer)
- Issue Transitions Performed by Unrelated User
- JSM project automation rule doesn't send any webhook
- Knowledge Base articles fail to open from the request form in Jira Service Management Data Center with the error "The Service Desk you are trying to view does not exist"
- Email requests from Jira Service Management are not processed
- Cannot create or open a specific issue type on the JSM customer portal
- Delete data from old JSM versions (3.2 and below) to unblock the upgrade
- Locating WebHook URL in Service Management automation rules
- Customer Satisfaction rating page is empty/blank when opening it from the Request Resolved notification
- Customer tab in a Service Management (Service Desk) project is slow to load or spins indefinitely
- SLA is not stopping on issue transition
- Opened and Request count is 0 (or requests are missing) in the Customers page
- Unable to create a new JSM project due to duplicate status
- Jira Service Management installation or new project creation failed with error - cacheLoader returned null for key 'SD_REQTYPE'
- Knowledge base articles cannot be displayed in the Service Desk customer portal (error: "Refused to display" or "didn't send any data")
- How to find the usage of SLA fields in Jira Service Management and how to delete unused field
- XML restoration failed as Jira is unable to clean the cache directory
- Approval notification not sent when a Service Request is waiting for an approval
- Application Link not working when linking to Jira Service Management
- Customer notifications not sent from some Jira Service Management projects due to installed translation packs
- How to find out how many Jira Service Management Customer Satisfaction Survey has been sent
- Users cannot see the 'Share with customer' button when adding comments on Jira Service Management
- Jira Service Management Automation Rules not working
- Jira Service Management project queues are slow
- Creating a Kanban board for a JSM project in Data Center
- In which directory Service Management Customer account is created
- Allow Service Management To Process Forwarded Email
- Navigating to the customer portal redirects users to /servicedesk/customer/portal/0
- Enabling notifications for agents acting as customers
- Jira Service Management Customer notification rule is saving to the wrong rule
- Deadlocking in Jira Service Management when frequently updating the same issue
- Investigating your Jira Service Management for attempts to exploit security vulnerability CVE-2019-15004
- Investigating your Jira Service Management for attempts to exploit security vulnerability CVE-2019-15003
- Missing Default Priority Scheme causes Jira Service Management projects to fail to create
- Jira Service Management Upgrade Failed With Error "Failed to resolve plugin dependencies within OBR"
- Canned Responses Are No Longer Available
- Investigating your Jira Service Management for attempts to exploit security vulnerability CVE-2019-14994
- Service Management Agents will be treated as customers by Jira Service Management
- SLA does not Work even though it matches the Start/Stop Conditions
- Service Management Email Request "Unexpected error while running action as user" Error
- Adding or removing values for the customer request channel field used in Jira Service Management
- When granting permissions, the Service Management Customer Portal Access Permission is missing
- 500 Error Accessing Email Requests in JSM Data Center
- How SLA goals report vs SLA success rate report is calculated in Jira Service Management
- Troubleshoot Jira Service Management license issues
- Locating Jira Service Management's Knowledge Base search statistics through the database
- Blank page when accessing Automation in Jira Service Management project settings with NonUniqueResultException in the logs
- Jira Service Management mail processor stuck waiting for signature removal script to complete
- Jira Service Management, unable to create IT Service Management projects with Nullpointer exception
- The Customer Satisfaction survey is not sent when a Service Management request is resolved
- Getting the error "Field does not belong to the Request Type." when clicking on "Edit fields" to edit a Service Management Request Type
- Canned Response button missing from the comment section
- KB settings are broken when the server ID of the linked Confluence is changed
- How to allow non-access users to transition a Service Management request via email
- Issue Statuses with (No Category) are auto-generated by Jira Service Management
- Revert SLA rendering improvement changes in Jira Service Management
- Error "Failed to send request to the knowledge base server."
- How to set Request Type when creating an issue via REST API using /rest/api/2/issue endpoint
- Jira Service Management Automation page fails to render with HTTP 400 error
- Closed Access service projects, slow user picker search
- Replying to Emails in the Sent Folder Doesn't Add a Comment to the Created Request
- How to Change the Sender's Name of the Service Management Notifications
- How to identify the Project related to the Service Management displayed in the Customer Portal
- Jira Service Management shows 500 error on "Requests" page
- Attachments missing on Customer Portal request forms in JSM Data Center
- Configuring mail channel for comments only
- 403 - Forbidden error when viewing attachments via portal
- We were unable to submit your request
- In Jira Service Management, Knowledge Base Articles have a red padlock for certain users and cannot be shared
- Unable to create IT Service Management type of project
- Service Management SLA is not Paused but Rather Restarted
- The error "We're having trouble communicating with the application" is thrown when trying to create a knowledge base article from a Jira Service Management ticket
- Making Jira Service Management Read Mails that are Already Read
- Comment visibility dropdown get displayed on comment field of SD issue
- Service Desk Agents are not able to add customers to an Organization
- How to disable notifications for requests shared with the organization
- After upgrading Service Management, seeing error "Customer notifications missing"
- Service Management is stuck at loading after upgrade to version 3.3
- Automation page keeps loading
- How to add the 'Escalate this issue' link to a Service Management request
- Unable to search knowledge articles by using non-latin words in the Customer Portal or the agent view
- List of supported custom fields for request types in Jira Service Management customer portals
- Service Management project's navigation bar shows "Unable to render element due to an error" even though required upgrade tasks are fulfilled
- How to install Jira Service Management in an existing Jira Data Center instance
- Configure custom URL for the Jira Service Management customer portal
- Jira Service Management 3.x Customer Portal is showing up as a blank page
- Unable to render element error in navigation bar after upgrading Jira Service Management
- Couldn't Create Jira Service Management Project Due To An Unknown Error
- Attachment Links in the Customer Notification Emails sent from Service Management are not accessible
- Getting the message "This API is experimental" when using the Jira Service Management Rest API
- Missing SLAs in Jira Service Management
- Cannot create Jira Service Management Automation Rules
- Jira Service Management stops creating tickets from incoming email
- Jira Service Management don't trigger notification in certain status
- Jira Service Management stops processing emails
- Failed to enable service management plugin with an error : "Cannot start plugin: com.atlassian.servicedesk"
- How to calculate Average Time to Resolution SLA for Service Management
- Email requests are not creating issues in Service Management
- Error in installing Jira Service Management License.
- Not receiving e-mail request in Jira Service Management using Exchange
- Jira Service Management Queues return empty page
- Jira Throws an Unable to Compile Soy Templates Exception When Creating a Service Management Project
- Unable to set up Email Channel: Email is currently used by another Service Management project
- How to bulk create Jira Service Management Customers
- How to configure Jira Service Management to process old emails
- Jira Service Management app fails to load on startup
- User Issue Missing from My Request page in Customer Portal after issue is moved
- User automatically added to Customer List even though Customer Portal configure as private
- How to set "keep me logged in" checkbox to disabled by default in Jira Service Desk customer portal?
- Troubleshoot incoming mail in Jira Service Management
- Jira Service Management Comment automatically set to Internal at Resolve state
- How to Troubleshoot SLAs in Jira Service Management
- Jira Service Management Data Center: How to Retrieve Internal or External Comments
- How to Fix Language Change for Statuses in Service Management
- How to configure notifications for custom threshold before SLAs breach
- Jira Service Management - Error Something Has Gone Wrong With Your Request. If Symptoms Persist Contact Your System Administrator
- Customers are unable to add participants to a Jira Service Management request
- Jira Service Management Report Shows Spike At End
- Jira Service Management add-on hangs during installation
- Requests are not visible in the Customer Portal due to empty Request Type in Jira Service Management
- Using Drag and Drop plugin(1.0.3) breaks Report charts in Jira Service Management
- User Automatically Become an Agent
- How to Export The Email From Jira Email Processor Plugin (JEPP)
- Prevent customer account verification emails in Jira Service Management
- How to solve Jira Service Management mail loops
- Respond to Customer and Internal Comment tabs missing from comment in Jira Service Management
- How to fix This service project may not work as expected error
- Raise Request on Behalf of Customer Not Searching for Users
- Jira Service Management Fails to Start with a Timeout error after its Installation
- How to rename SLAs
- How to Globally Disable Creation of service projects
- Workflow Properties in Jira Service Management
- Troubleshoot customer notifications in Jira Service Management projects
- Customers cannot log into the Service Desk Customer portal due to the error "your username and password are incorrect"
- Changing theme and branding colors in Jira Service Management
- Service Management Customers will count towards jira-users license if "Default Group Memberships" is configured
- Disable "Forgotten your Password" in Jira Service Management Data Center
- Jira Service Management Internationalization
- Unable to add user to group error while creating a new Service Management
- Knowledge Base searches still use the old Application Link URL on the Customer Portal
- How to configure notifications for breached SLAs in Jira Service Management
- Assets in Jira Service Management Cloud Knowledge Base
- Data Manager - Data Source Aggregate errors
- Jira service management automation rule to delete assets objects using REST API command
- How to Calculate the Sum of Asset Objects in Jira Using Automation and LookupObjects
- Grouping Asset Objects for Selection in the Multi-Select Asset Custom Field
- Assets custom field return "We couldn't fetch any objects for this field" error in JIRA Service Management Cloud
- Searching an Assets object throws an error "We couldn't complete the search for your objects"
- Error "Invalid Group(s)" when adding value in a group-type attribute of an Assets object
- What happens to Assets when JSM plan is downgraded to Standard/Free?
- Agent sees 'Unknown user' for user type attributes in an Assets object
- Reasons why Assets Reports might be unavailable on a cloud site
- Error uploading CSV file for Jira Service Management Assets import
- How to create a Customer Request via API with Forms and Assets object fields
- Asset Import Failure - Error: At least one value must be set. [Object (Label: xxxxxxxxxxx, Id: Unknown)].
- Can't delete status type in Jira Service Management Assets
- Identify requests created on behalf of reporter
- How to update the existing objects using the CSV import in JSM Assets Cloud
- Automation action returning Internal Server Error when editing Assets custom field
- Workaround for using smart value functions with Assets data in Automations
- How to Append Objects to an Assets Object Attribute using Automation
- Automation rule fails to create issue due to an Assets custom field validation error
- How to create multiple sub-tasks based on a multi-select Assets custom field using Automation
- Assets (formerly Insight): How to get the IDs of object schema, object type and object from the Jira User Interface
- How to use Confluence attachments in Jira Automation
- Automation to update External asset platform field in a Jira issue based on a user picker field
- How to import multiple values on a new line in an Assets object attribute of type TextArea using JSON
- Rate Limiting Errors With Assets External Imports
- "Something's gone wrong" error when viewing objects in an object type
- Troubleshooting Outbound Reference IQL Query Issue in Post Functions
- How to copy from/to Asset field value to/from Jira text custom field using automation for JSM Assets Cloud
- Asset import fails with Error "rlabs.insight.i18n.constraint.violation.ObjectAttributeValueBean.MinOne.value"
- Error when importing a CSV File to Assets - "invalid_file"
- Automatically create new user type Assets objects based on your tickets reporters
- Automate reports on Assets using Object Attributes as expiring values
- Find "Duplicate" Assets using AQL
- How to Automate Logging of Asset Value Changes External to Assets
- How to bulk clone Assets objects to a different object type or schema using Automation
- How to bulk update Assets "select" type attribute values in Assets
- How to use AQL placeholder to show options in field B based on the value selected in field A
- Assets do not appear in Issue View after importing issues
- What happens in Assets when an Atlassian account linked to an Object is deactivated or deleted
- How to bulk create Assets objects in the Services schema
- How to lookup Objects on an Assets Objects field using values from a Select List (multiple choices) field in Automation
- Get Asset Data in Spreadsheet and Word
- How to use Standard Custom field value as a placeholder for Insight Custom field
- How to automatically increment Assets Integer attribute using Automation for Assets
- How to sum up attributes value of multiple assets in an objects custom field and update it to another Jira field using Automation
- How to use list functions (like size, average) on Assets object attributes in Automation
- How to import Jira User Attributes to Assets via CSV with either Atlassian Account or Customer IDs
- How to import multiple object types in a single import configuration in Assets
- Find the previous attribute values when using "Object Updated" trigger in an automation rule
- How to create Assets objects via REST API based on different attribute type
- Match users in CSV import to user type attribute of Assets objects
- How to copy values between Assets object field and multi-select custom field using Automation
- How to set the 'Affected Services' field from referenced services on an Assets object attribute via automation for Assets
- Schedule Assets import using Automation
- Filter Assets in Issues with Multiple Object Fields
- How to append list of objects to a reference Assets object attribute using Automation
- How to send a webhook from an automation rule using Assets object data
- How to upload avatars on Assets objects using REST API
- How to auto-populate the Assets object field based on the "Reporter" field of the ticket using automation
- Exporting Assets objects fails with error "Something went wrong. Contact administrator" in Assets
- How to upload CSV import file which has failed with 'Invalid file' error in Assets
- Import Created and Updated values of Asset objects
- Bulk update Assets Object custom fields via External System Import
- How to create issues with Assets Custom Field using Jira Service Management API
- Automation rule doesn't assign any values to the Asset object custom field when triggered by the schedule
- Using automation to edit Assets custom field by matching text from issue description
- How to import Assets object types with attributes referencing existing objects
- Error "Could not fetch Assets objects" in Assets object custom field
- How to auto populate attributes into Assets custom field using Automation
- Automate Asset Attribute Updates in Jira Cloud
- Workarounds to automatically link the Asset object to Jira issues
- How to update object status to expired using automation in Assets
- How to update object attribute values using automation in JSM Assets
- Auto-populate approvers from Asset objects attributes using automation in Assets Cloud
- How to edit Quantity attribute of Assets Objects using automation for Assets in Cloud
- Not able to load object specific components in automation rule: "Error loading component"
- Jira Assets Discovery Knowledge Base
- How to deploy Assets Discovery Agents through Software deployment
- Assets Discovery is not collecting data for MacOS devices during scan
- Cannot edit agent.cfg when setting up Asset Discovery Agent
- Limited information collected for SNMP devices using Assets Discovery
- How to set up a Windows user with minimal permissions for connecting to remote hosts in the Assets Discovery tool
- Discovery Agent on devices with multiple network interfaces
- Assets discovery throws "Unhealthy. Invalid network message signature. Message is corrupted or invalid agent token was specified" when an agent is reinstalled.
- Some custom pattern files are not appearing in the Pattern settings tab anymore after updating Discovery Tool from 2.x to 3.x and above
- Assets: Understanding the Discovery Object Hash Calculations
- Discovery Tool or Collector export to Cloud fails at the step to upload file to Media Server
- Assets Discovery Pattern customization: How to add Operating system information to host objects in Assets Data Center / Cloud
- Resolving "Access is Denied" Errors in Assets Discovery Tool with PowerShell patterns
- Assets Discovery scan is stuck
- Assets Discovery agent throws "Value cannot be null. Parameter name: localaddr" error when starting
- Assets Discovery fails to export to Jira Service Management Cloud with the error "Failed to get FetchUploadCredentials"
- How to find details of Assets Discovery Agent
- discoRemote.cmd commands are detected using Asset Discovery
- Assets Discovery: Using correct key for SFTP_RSA Export type
- How to prevent Jira Insight/Assets Discovery scans to time out when retrieving users and groups from Windows hosts
- How to configure Assets Discovery on non GUI Linux
- Assets Discovery step by step
- How to copy configuration files between Discovery Tool and Discovery Agents
- How to set Issue security level depending on an Assets object attribute
- How discovery Agents can export to Cloud instance
- Discovery Tool / Collector - Export to Cloud: Network troubleshooting guide
- How to install Discovery Agents unattended
- Assets Discovery: Using SFTP_RSA Export type requirements
- Assets Discovery - MACBook not being scanned
- Assets Discovery Creating Duplicate Objects - Troubleshooting guide
- How Assets Discovery collect active NICs data
- Assets Discovery overview
- Failed to connect during to: Access is denied in Assets Discovery
- Could not find key file error message within Assets Discovery
- Manually mapping discovery data: Data source column shows error "The data locator is required"
- How Assets Discovery scans hypervisors
- How to split hosts based on Operating System - Assets Discovery
- Assets Discovery scans failed with "Method not found" exceptions
- How to update the next scan date/time of a Discovery Agent
- Assets Discovery tool scan fails with "Error loading AssetHistory"
- Assets Discovery not accessible or not scanning due to "Fatal error by loading credential list"
- How to setup multiple Assets Discovery imports on the same object structure
- Assets in Jira Service Management Data Center Knowledge Base
- Assets - Receiving NullPointerException When Moving Issues with Assets Custom Field with placeholders
- In an Automation Rule, the Asset Custom Field displays the Key value instead of showing the current value
- Bulk archive assets action fails
- High CPU utilization when Assets is enabled
- Assets || How To Compare Two Attributes Which Are Of 'Date' Value Type
- JSM Data Center: Assets (prev. Insight): Unable to create any new object type after creating an Object Schema with the "Empty Object Schema" template
- Assets - Groovy script - Set object attribute value using objects derived from an AQL query result in JSM DC
- Error "Attribute is in error" while updating an Assets Object
- JSM Data Center - Assets - How to configure Assets Object custom field based on another Assets Object custom field
- JSM Data Center: Groovy script action of Assets Automation failed with error 'The request object has been recycled and is no longer associated with this facade' after upgrading to JSM 5.12.12 or above
- Assets Automation Rule Fails after Upgrading Jira Data Center.
- Enterprise Application Objects Not Imported in Azure Asset Import
- Moving Asset Objects Fails with PermissioninsightException in Datacenter
- Editing Assets Objects Fails With the Error "Failed to fetch groups."
- Assets import process encountered an exception: rlabs.insight.i18n.constraint.violation.ObjectAttributeValueBean.NotFound.Users in Data Center
- HTTP 415 Error When Adding Attachment to Insight Object via REST API
- Assets in Jira Service Management Data Center: Objects are not marked as missing by the import due to null or different import source
- How to copy User Picker fields from Issues to Assets Objects in Jira Data Center
- Assets Import and Automation logs are not writing after the upgrade in Jira Data Center.
- Assets Azure Integration Fails with Error AuthorizationFailed
- Unable to find attributes associated to the object - object may need to be deleted in Jira Data Center
- At least one of Key, Label, Created or Updated attributes must be indexed for object type in Jira Data Center
- Unable to import data from Oracle database due to missing orai18n.jar in classpath in Jira Service Management Data Center
- Assets Index Jira Data Center Troubleshooting
- Assets object view failed to load Attributes, Connected Tickets, History tab
- How to update the Confluence attribute type values of Assets objects on Jira Service Management Data Center post Confluence Data Center migration
- Confluence type object type attribute and object values are not imported using object schema import on Jira Service Management Data Center
- Assets Automation rules in Jira Datacenter are not working.
- Some object type attributes are not imported despite a successful Assets object schema import on Jira Service Management Data Center
- Standalone version of Assets is not accessible after upgrading Jira Software to version 9.12 and above
- Import from Azure creates duplicate objects in JSM Data Center Assets
- Assets Azure Integration Import Fails to Import Objects
- How to retrieve the list of Jira issues based on the number of objects in Asset Objects customfield from the database ?
- Mismatch in Object Count - Asset Reindexing versus Total Objects
- Assets is being reindexed. Go to node undefined to see the progress
- Assets automation rule involving HTTP request to Jira stops working due to 403 response code
- Unable to add/edit Asset post functions in Jira workflows
- How to identify source values with Assets imports
- Unable to create or edit any Assets schema, object type or object-related data due to database exception which says the key already exists
- Assets - ongoing indexing / import processes on "Manage apps" page belonging to old cluster nodes
- JSM DC Assets LDAP Import - some LDAP attributes are not listed in Data Locators field
- Assets attachments corruption - PDF attachment icon shown as word
- Assets - Groovy script - Set attribute value by performing math operations from 2 other attributes.
- Assets: Object no longer available after deleting Confluence application link
- Assets - Azure import integration connection test fails with SSLHandshakeException
- Assets LDAP Import configuration times out or throws "javax.naming.PartialResultException: Unprocessed Continuation Reference(s)"
- Assets Object Search report shows "Sorry but there is too much data to be displayed. Please reduce the scope by refining your parameters."
- How to import Assets object schema using REST API
- Assets: The Instance object has the Id on the Name attribute
- How to configure a Asset custom field to reference a Jira single list custom field ?
- Assets objects cannot be moved
- Getting "Something went wrong" error while accessing Assets object type or searching for objects
- Assets: Managing roles in Object Schema leads to error
- Troubleshooting common issues related to Assets CSV import
- Assets CSV import job does not import all assets from the file
- Assets objects and attributes not loading for an Object Type
- How to automatically update Jira Service Management Approvals when Assets approvers change
- Troubleshooting: Insight/Assets Confluence Object Attribute is unable to locate the desired Confluence Page/space
- "Failed to update object" Unknown error while updating an Asset object
- Unable to add Assets object attribute due to "Name has to be unique" error
- Assets CSV Import fails if attribute with type user is imported
- Creating Asset object via REST API fails with error
- How to block 'With unresolved tickets' button from Assets search page ?
- How to import data from an external database in Jira Assets / Insight
- How to hide Insight (or Assets) from the top bar menu
- How to restore Assets/Insight data
- Upload gets stuck in Assets
- Unable to upload CSV file for Assets Import.
- How to update Asset object attribute using automation on Data Center
- How to add an attachment to an Insight Object using REST API
- How to get the total count of Objects in JSM Assets
- Assets: Using objectschema import to import schema and objects fails with java.lang.NullPointerException
- Common issues with Assets caused by user-installed apps
- Full GC event keep occurring during the last stage of Assets import
- Assets CF values in Jira issues hold an object, but issues are not showing in the Related Jira issue panel and Connected tickets tab when viewing the object
- Error, something went wrong. Contact administrator exception when viewing Insight Objects
- How to append an attribute value to the existing values using Insight Automation
- Migrate Assets data from Data Center into Assets in JSM Cloud
- Known issue with the clustermessage table in Assets for Data Center
- Known issue with section overlay when editing an object
- Known issue with older versions of Microsoft Edge
- Known issue with MySQL database settings
- Known issue with JEditor and Assets 8.3.2
- Known issue with error bundle [com.riadalabs.jira.plugins.insight]
- Known issue with custom field configuration
- Known issues with upgrading from version 5.5.10 using Oracle Database implementation
- Known issues with upgrade scripts not executed
- Known issues with other add-ons
- Known issues with Jira Service Management
- Known issues with Jira 7 & Assets 5.x
- Known issues with Assets validators
- Roles tab in Assets schema or object type configuration is not loading
- How to link users from existing user objects in another schema using Assets Import
- How to create an Assets object attribute with unique values and default Option
- How to copy Jira users from text attribute to user attribute using an Assets automation
- Insight scheduled tasks (eg: imports) not processing
- Assets - Update attribute value from a referenced object
- Cannot create Insight Report due to "attributeValueBean.id must not be null" error
- Assets Custom Fields are not showing up in a JSM Notifications email
- Insight ServiceNow integration imports does not import all the asset of each table at once.
- Some object's attachment not accessible due to NullPointerException: mimeType
- Many object types do not have the expected objects created after successful syncs from Insight Azure integration
- Unable to delete empty Insight object scheme, Something went wrong, contact administrator
- Create Jira issue Assets automation rule not working
- Behaviour of mail notifications in Insight
- How to import manager attribute from Active Directory
- Duplicated attribute values in Assets Objects with cardinality maximum 1
- How to disable the Insight Script Console
- How to import users or groups from specific OUs with Assets LDAP import
- How to append additional values to referenced (type object attribute) attributes when importing data in Insight
- How to manage inventory assigned to employees
- How to identify user attributes with Unknown value in Insight
- After upgrading JIRA Service Desk license, the Insight menu button disappears
- Insight - Setting up ServiceNow Import configuration results with error "Could not connect to service"
- Insight functionality not working and actions resulting with errors due to "Version can not be null" error
- Read-only Insight custom field not being updated
- Options to disable bundled Insight plugin in Jira Service Management - Data Center
- Slow when loading many assets objects in the Jira User Profile
- Searching Insight Objects within Insight custom field is not filtering and matching Objects while typing
- Assets Filter Assign Scope (strict) can be impacted by custom field(s) outside of the issue context
- Insight plugin becomes disabled after updating to Jira Data Center license
- Editing Insight object from the Object view results with a blank page
- How to consolidate all the Operating System Objects with the same name and correct reference
- Groovy script in Insight automation rules not executed due to not in whitelist, missing file or lack permission
- Exception - freetext-reindex java.lang.IllegalStateException: it.textValue must not be null
- All Groovy scripts stored in Insight suddenly stopped working with ClassCastException
- Trying to display Insight Objects pops up error "Failed to retrieve references"
- Receiving error "Something went wrong. Contact administrator" when attempting to access Insight menus in Jira
- Import completed but some object creation or updates didn't happen due to insufficient memory
- How to use a CSV file located in FTP Server to import data into Insight
- Insight - automatically delete Objects that are not created by Import tasks
- After upgrading Jira Service Management to version 4.15 and above, the Insight menu button disappears
- How to configure Insight custom fields as cascading select list
- How to filter for objects on Insight custom fields or object pickers with selected attributes
- Unable to access Insight Reports page with error "Failed to fetch report list"
- Unable to export object schema with objects due to duplicated object attribute values
- How to retrieve Insight object information from the database
- JSM Data Center: Encountered error 'Something went wrong. Contact administrator' when deleting an Assets Schema or searching for Assets objects
- How to use Insight custom field to dynamically filter a Jira custom field
- Automatically show Insight referenced Object attribute values on Jira issue and based on selected Object
- How to restore deleted Assets (Insight) object types or objects in Jira Data Center
- Assets for Jira - How to validate attributes with regular expressions
- How to install, uninstall, enable or disable Assets (Formerly Insight Assets Management) app in different Jira Service Management instance type and version
- Jira Service Management Assets: CSV importer not detecting all entries from a CSV file due to extra double quote(s)
- How to synchronize only a few objects across different Insight schemas
- Message "There's no Jira application link set" pops up and "Select Object schema" list is empty when configuring Insight Macro for Confluence
- Filtering on or searching for objects in Insight leads to Error: Something went wrong. Contact administrator
- Unable to import objects for object type X with id X due to null value encountered - Asset Object Schema import
- Assets - Track active and deleted users imported from user directory
- Insight widget not loading graph in Confluence
- "Something went wrong. Contact administrator" error pop-up is seen in many Jira pages after upgrading to JSM version above 4.15
- Special characters are garbled on CSV imported objects
- Cannot Delete Object Types on Insight Asset Management due to database constraint violation exception in Jira Datacenter.
- Insight - Create a parent-child hierarchy
- Setting a user picker Jira custom field as source in an Insight custom field won't work
- Example Groovy script to update Object Type attribute value
- Insight import throws "Error! Import data mapped to OTA Label is empty"
- How to delete Assets Object History logs
- Insight Object Schema page does not load in a Jira instance with the Surveys for Jira add-on
- Getting a "This driver is not configured for integrated authentication" error with database import configuration
- Jira Service Desk Hidden fields with present values not working with Insight Custom fields
- Unable to open Import configuration in Insight
- User with the "Object Schema Manager" role is not allowed to access the Import configuration in Insight Asset Management
- Groovy script cannot be executed due to "Method code too large" error
- Assets User Import synchronizes and maps inactive Jira user to User object
- Examples of Insight Automation Rule Configuration
- Users receiving notifications from issues where they should not receive notifications due to the Assets application
- CSV import of Jira issues with Insight custom field containing '-' or '(' or ')' failing
- Where are the Insight/Assets logs for Data Center installations
Last modified on Jul 2, 2022
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