Jira Service Management 10.7.x release notes

13 June 2025

We're excited to present Jira Service Management 10.7.

Highlights

• New version of the Assets - AWS Integration app is now available
• Dates now follow profile timezone in Jira automation
• Improve Jira performance with Instance optimizer
• Redirect email replies for Jira notifications
• Resolved issues

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Get the latest version

More

Read the Jira Service Management 10.7 upgrade notes for important details about this release and see the full list of issues resolved.

Compatible applications

If you're looking for compatible Jira applications, look no further:

• Jira Software 10.7.x release notes
• Jira Software 10.7.x upgrade notes

New version of the Assets - AWS Integration app is now available

For: END USERS ADMINS

We've updated the Assets - AWS Integration app to the version 3.0.0. This update includes the AWS SDK upgrade from version 1.12.647 to 2.31.55, ensuring ongoing compatibility with the AWS API.

Before upgrading the app to the version 3.0.0, we recommend that you back up your imports and test in a test or staging environment. Additionally, even for previous versions of the Assets - AWS Integration app, we suggest disabling the Elastic GPU and Elastic GPU Association selectors, as these services are no longer available. Keeping them enabled might negatively impact import times.

If you encounter any issues, uninstall the app and reinstall the previous version (2.2.20). We also encourage you to report any bugs through our support channels.

Explore our Assets - AWS Integration documentation

Dates now follow profile timezone in Jira automation

For: END USERS ADMINS

We're updating how dates and times are displayed in Jira automation. Now, they'll be displayed in the timezone set in your Profile settings. Previously, these were shown in your system timezone. The timezone information will also appear alongside the dates and times. This change affects the following screens:

• Audit logs
• Performance insights
• Rule details

Improve Jira performance with Instance optimizer

For:  ADMINS

We're introducing a new, more efficient way to manage Jira performance. Meet Instance Optimizer for Jira—a Marketplace app designed to help you identify and fix performance issues on your Data Center instance.

Instance optimizer contains key automation features and recommended settings that ensure your Jira stays fast and stable:

1. Index auto-healing automatically detects and resolves indexing issues, ensuring your app’s performance remains optimal without requiring full reindexing.
2. Database integrity checks functionality regularly scans and fixes inconsistencies in Jira’s database.
3. Custom fields optimization is now part of the optimization features, so you can clean up your fields and proactively improve performance in one place.

Explore Instance Optimizer for Jira documentation

Redirect email replies for Jira notifications

For:  ADMINS

We're introducing a feature that lets you set the Reply-to header in email notifications. This ensures that replies are directed to a different address than the From address, preventing mismatches and protecting sensitive information.

The new field in Jira is called Receive replies at and you can find it on the following screens:

• Outgoing mail form in Settings, then System, then Outgoing mail, and open Configure new SMTP Mail Server
• Outgoing mail overview in Settings, then System, then Outgoing mail
• Project summary page in Settings, then Projects
• Project notifications page in Settings, then Projects
• Jira Setup Wizard in Select project and Summary

More about configuring email addresses

Resolved issues

See the full list of the issues we’ve resolved throughout the lifecycle of Jira Service Management 10.7.