Where are the application server logs?
Please always provide us with both:
- atlassian-jira.log (see Logging and Profiling)
- the application server log file, as it can contain useful error information that is not in
atlassian-jira.log
JIRA Log Location
The logs are written to the log subdirectory of your JIRA Home Directory (or elsewhere if you have configured a different location). You can view the location of the atlassian-jira.log in the 'File Paths' section of the System Information page.
Application Server Logs
Finding the application server log file is application server-specific and in some cases operating system-specific. Here is a decision tree:
- If you are on Windows
- ..and JIRA was installed as a Windows Service:
- ..then the logs are in the
logs\stdout_*.logfile in your JIRA Installation Directory andc:\WINDOWS\system32\atlassian-jira.log(WINDOWS may be replaced by WINNT), or for JIRA WAR, in your Tomcat installation directory.
- ..then the logs are in the
- ..and JIRA was started via
start-jira.bat:- ..then some logs are effectively being lost (to the popup DOS window, where it cannot be recaptured). Some logs do go to the
atlassian-jira.logfile in the current directory (wherever you ranstartup.batfrom) but this might not work if your current directory isn't writeable (eg. c:\WINNT\system32, the default). Even if you see anatlassian-jira.logit may be an old one, created from a previous startup. If you value your sanity (and ours) please install JIRA as a service, even if only to get all of the right logs appearing in a consistent place.
- ..then some logs are effectively being lost (to the popup DOS window, where it cannot be recaptured). Some logs do go to the
- ..and JIRA was installed as a Windows Service:
- If you are on Linux or Solaris
- ..then the logs are in
logs/catalina.outin your JIRA Installation Directory, or for JIRA WAR, under your Tomcat installation directory.
- ..then the logs are in
Last modified on Nov 3, 2011
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